Customer Service Training

Delivering Excellent Service

Your front line staff are your business. When you receive poor customer service you think poorly of the organisation. The key to successful customer service is knowledgeable and motivated customer service staff who have been well developed through effective customer service training.

Who should attend?
Front line staff who want to deliver outstanding customer service and identify areas for improvement or anyone who interacts with customers in their role at work.

Objectives
Our customer service training programmes are always tailored to your business environment and will;

Achieve excellence in a customer-focused organisation

Establish the standards, systems and skills that can make every customer, both internal and external, feel special and valued

Make customers feel welcomed and cared for at every contact, especially for composed and confident first contact on the telephone and face-to-face

Use skills for questioning and listening effectively and to enhance an understanding of what customers really want and expect

Make every customer feel like your most important customer

Serve customers efficiently and develop a reputation for reliability

Understand customer expectations and deliver more than you promise, managing expectations where required (including breaking ‘bad news’)

Turn problems into opportunities – for either sales or greater customer satisfaction

Overview

Identify and set standards for excellent customer service
Identify the qualities required to deliver excellent service
Understand the effects of non-verbal communication (body language) on customer service
Identify areas for personal and organisational improvement with regards to customer service
Handle and diffuse challenging situations
Understanding and handling different types of customers
Turn complaints into opportunities
Customer service for different personalities

How to book
To run this customer service training programme with individuals or a group of staff, on site or off site, please contact Evolution Training at training@e-volution-training.co.uk or complete our on line enquiry form.

Download the FREE course overview.

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